FAQ
The TRL personal assistant will accompany you throughout the entire transaction process and will answer your questions individually.
Each piece is made by TRL. We use high quality, premium materials that are certified according to TÜV standards. Our production is full cycle, so we control every step of it, and you get a cool and high-quality product. I will keep you informed and send you photos about the production progress of each stage to brighten up your anticipation.
Our main office is located in China. We usually deliver door to door from there all over the world. It takes around 1 – 2 weeks depending on the destination. We will produce the packaging precisely for your order, so you can save money and not pay for unnecessary dimensions. Our brokers will offer you the most cost-effective shipping option. We work with such logistics companies as FedEx, DHL, UPS.
We provide a 2 year warranty for our parts. The warranty covers manufacturing damage and paint defects. Also if the lights burn out during this period they will be exchanged.
Each detail of the kit can be installed separately. When placing an order we will make an individual project to show you how your vehicle will look in the design from TRL and you can choose the details that you like.
We have a wide network of partners and dealers all around the world, so we will provide you with information about them regarding your location. You can also install the tuning kit in any body shop, detailing center or wrapping studio. For your convenience you are provided with detailed installation instructions, as well as supported by a personal assistant via Whatsapp or any other messenger.
When the parts are chosen and the shipping cost is estimated we issue an invoice. The amount of the initial deposit for placing an order into production is discussed individually but usually it is 50%. Payment for the invoice is made in two secure ways: by wire transfer to the account of TRL , or also via PayPal. Payment by bank transfer is more advantageous as you pay less commission. When the parts are manufactured, you make payment for the remaining 50%, and our brokers prepare the customs declaration and ship the parts from China.
Our diffuser has a place for a towing device, so when placing an order into production, you just need to inform the sales assistant about it.
Rims go separate. You can order them as an extra accessory. We make rims according to factory and individual parameters. They can be painted according to your wishes, usually black gloss with a diamond tread or total black. Any wheel design we can make for your car according to your parameters.
All our materials and technologies are officially and very strictly certified by TUV standards in Germany. We can agree a video call from the production area where your personal sales assistant will demonstrate the parts so you can make sure about the quality of the carbon fiber.
We ship mostly by air. We produce special wooden boxes and pack each part in a bubble wrapping film in it. A special packing crate has also been designed for the hood as the largest and most massive part where it is completely fastened and does not touch a single side of the crate. This way you get your parts safe and sound.